Our goal is to locate the item within 18 minutes and communicate via email. When your reservation is ready, you will receive a Reservation Ready email notifying you. If for some reason the product cannot be reserved, you will receive a cancellation email. Note: All emails come from csrs@microcenterorder.com. Please double check your email spam folder if you can’t locate the message.For more information about reservations, please refer to our In-store Pickup page here: https://www.microcenter.com/site/customer-support/pickup.aspx